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TERMS AND CONDITIONS & FAQs

When you back a Crowd-Funded Product, you are making a commitment to purchase the Crowd-Funded Product that will only be fulfilled if the minimum number of backings are met for the project during the Project Backing Period. Each Crowd-Funded Product will have its own duration when you can back the Crowd-Funded Product, each a “Project Backing Period.” Once the minimum number of backings is met, your backing becomes an “Order” and your payment is collected at the completion of the Project Backing Period, then the Crowd-Funded Product will be made and ultimately shipped.
You will provide your payment information when you back a Crowd-Funded Product, but you will not be charged at that time. You are only charged if the project reaches the minimum backing goal during the Project Backing Period. The exact amount you back is the amount The Hut Group will collect. If the project has not reached its minimum backing goal during the Project Backing Period, you will not be charged, no funds will be collected, and no money will change hands. Check the main page for the Crowd-Funded Product you backed to see if the minimum commitment goal has been met.
In some cases, we will reserve the charge on your card. The Hut Group and its payment partners may authorize or reserve a charge on your payment method for any amount up to the full backing amount, at any time between your backing and the collection of funds. No payment will be taken before Project Backing Window has ended.

We are currently shipping to all European addresses. Please note we cannot ship to any other country at this time. If you need to make changes to your shipping address after you have purchased, please contact our Customer Care Team via your account.

You can cancel your backing at any time before the completion of the Project Backing Period 6th December, by following the standard cancellation process through your account, or contacting our customer service team via your account.

You will be charged on the 7th of January when this Crowd Funded Project has ended. If you need to cancel your order, you must do so within 30 days of the completion of the applicable Project Backing Period by contacting our Customer Service Centre via your account.

You WILL NOT be able to cancel your order after these 30 days.

We reserve the right to revoke your backing at any time in our sole reasonable discretion, including as a result of an actual or suspected violation of these Terms.

If your product arrives damaged due to transit, you may request a return within 30 days of delivery for a replacement or a refund by contacting us via your account. We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. You will be responsible to pay the return shipping costs. All eligible refunds are made to the original form of payment. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact.

Please see our site returns policy for more information about returns.

If you need to make changes to your order e.g. card details or shipping address, please contact our Customer Care Team via your account.