What happens when there are postal delays?

On occasions items can become delayed in the post.

We do allow up to 10 working days for delivery inside the UK to account for any postage delays that we are not aware of.

For deliveries outside the UK we allow up to 30 days for delivery to account for any postal delays that we may not be aware of.

If your order has failed to arrive after this we will investigate further and arrange a replacement.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.