Terms & Conditions
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website www.zavvi.com ('the Website') and your relationship with:
(i) The Hut.com Limited (trading as www.zavvi.com) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ; or
(ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit card, with THGPP LLC (trading as www.zavvi.com) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; or (b) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using American Express, with Mama Mio US Inc. (trading as www.zavvi.com) whose registered office is at 2711 Centerville Road, Suite 400, Wilmington, County of New Castle, Delaware, 19808, USA; or
(iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit card, with Skincarestore Australia Pty Limited (trading as www.zavvi.com) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia; or (b) if your payment is made in Australian dollars (AUD) and payment is made using American Express, with The Hut.com Limited (trading as www.zavvi.com) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ;
('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.1. Agreement
By using the Website you agree to be bound by these Terms.2. Amendments
We reserve the right to:
- update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
• modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
you are not impersonating any other person or entity.
The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.5. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.6. Compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character7. Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.8. Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.9. Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.10. Cancellation Rights
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.
For further information about cancellations and returns, please see our Returns Policy.11. Price and Payment
All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you (if your delivery address is inside the European Union ('EU') see 'Customs clearance responsibilities for EU delivery addresses'). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives.
Customs Clearance responsibilities for EU delivery addresses
For deliveries to addresses within the EU, you are the importer of the goods, and are liable for any duties, tariffs, or taxes which may be charged by any customs authority. By agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. We have collected these amounts from you as part of your purchase, but for the avoidance of doubt we are not providing these goods to you on a ‘Delivered Duty Paid’ basis because, as the importer, you remain liable for these amounts to the appropriate customs authority.
We will appoint a suitable carrier to deliver
the goods to you and carry out the customs formalities on your behalf. These
customs formalities will be carried out in different countries depending on the
country in which your delivery address belongs, and the carrier used. Your
goods will be cleared for customs purposes in one of the following ‘clearance
1. Cyprus (for addresses in Cyprus)
2. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia)
3. Ireland (for addresses in Ireland)
4. Malta (for addresses in Cyprus)
5. Spain (for addresses in Spain)
6. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden)
1. Belgium (for addresses in Belgium and Ireland)
2. Otherwise, in the country in which your address belongs.
1. In the country in which your address belongs.
The Netherlands (for all addresses)
This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country – these will be paid on your behalf by the designated carrier. These clearance countries are subject to change without notice being provided to you.
By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs representative.
We do not issue tax invoices for shipments to the EU from the UK. Any proof-of-sale document we provide at your request is provided entirely at our discretion, and serves as a record of your purchase only. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for the purposes of reclaiming VAT, and we are unable to provide additional documentation in this regard.12. Eligibility to Purchase
To be eligible to purchase goods on this Website and
lawfully enter into and form contracts on this Website under English law you
if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to
us that you are 18 years of age or over and authorise us to transmit
information (included updated information) to obtain information from third
parties, including but not limited to, your debit or credit card numbers or
credit reports to authenticate your identity, to validate your credit card, to
obtain an initial credit card authorisation and to authorise individual
The content of the Website is protected by copyright, trademarks,
database and other intellectual property rights and you acknowledge that the
material and content supplied as part of the Website shall remain with us or
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.14. Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in
Affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that
we will not be liable to you or any third party for any consequential or
incidental damages (both of which terms includes, without limitation, pure
economic loss, loss of profits, loss of business, loss of anticipated savings,
wasted expenditure, loss of privacy and loss of data) or any other indirect,
special or punitive damages whatsoever that arise out of or are related to the
If any part of the Terms shall be deemed unlawful, void or
for any reason unenforceable, then that provision shall be deemed severable
from these Terms and shall not affect the validity and enforceability of any
remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.17. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.18. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
- Chocolate & Sweets
To make the most of your sweets we recommend that they are consumed within 12 weeks of receipt.
All products are individually dated to ensure the products are consumed when they are at the best.
Customers should be aware that all our sweets are manufactured and packaged in environments in which nuts may be present and therefore cannot guarantee that any sweets supplied are free of nuts and nut traces. Please note that ingredients provided are those from manufacturers' packaging and lists and are therefore as accurate as those available from sweet manufacturers, we therefore cannot be held responsible for their content.
In order to ensure our customers receive the best level of service and are happy to indulge their sweet tooth we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - items often stick together or alter appearance slightly, but will taste the same and damage by third parties. In addition please be aware that during the hot summer months goods in transport can be effected by the heat so be aware that delicate items such as chocolate may not always look as intended, but they will of course still taste as good as ever.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
- Your order number;
- The returns authorisation number;
- Whether a replacement or refund is needed; and
- The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.20. All Competitions
We reserve the right to amend these Terms without notice from time to time.
These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate.
Competitions are only open to residents of the UK (excluding Northern Ireland).
All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.
All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believes fraudulent.
Entrants are liable for their costs to access computer networks.
We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.
We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.
If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.
Only one prize will be awarded per household.
There will be no cash or other alternative to the prize offered and prizes are not transferable.
The winner’s name will be selected in a random draw, after the closing date, from all correct answers received.
The winner of a prize will be notified within 28 days after the winner has been ascertained.
Please allow 28 days for delivery of all prizes.
If the winner of a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so.
For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.
The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform.
Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize-winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over.
Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.22. Reviews
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant Zavvi.com and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to Zavvi.com, including the execution of deeds and documents, at the request of Zavvi.com.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Zavvi.com:
The content and material is accurate; use of the content and material you supply does not breach any applicable Zavvi.com guidelines; and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Zavvi.com for all claims brought by a third party against lookfantastic.com arising out of or in connection with a breach of any of these warranties.
Winners of the review competition will be notified by email.
Failure to respond to our notification email within 20 days will result in the
prize being forfeit.
The ZAVVI Gift Voucher can be used to buy any item sold by www.Zavvi.com. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don’t know what to buy!
What is a ZAVVI Gift Voucher? - The ZAVVI Gift Voucher is available in £10, £25, £50, £75 and £100 denominations and enables you to give a gift when you don’t know what to buy. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.Zavvi.com.
How do I order a Gift Voucher? - You can add the gift voucher to your shopping basket like any other product by selecting the ‘Add to Basket’ button found on the ‘Buy Now’ tab. Then continue to checkout to complete your order. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. You can also buy other products at the same time as placing your order for Gift Voucher(s). Gift Vouchers are valued and issued in GBP Pounds. Discount codes cannot be used when purchasing a Gift Voucher.
How will I receive a Gift Voucher? - Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order.
How do I give the Gift Voucher to the recipient? - Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Gift Vouchers are valid for 12 months from the date of purchase.
I am the recipient of a Gift Voucher, how do I redeem it? -Gift Vouchers can be used to purchase any product on www.Zavvi.com. Select the item(s) you wish to order and add them to your basket. To apply your Gift Voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.
What are the restrictions? -You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers are valued and issued in GBP Pounds. You cannot use your Gift Voucher in conjunction with any other discount code.
I have paid for an order using a Gift Voucher. What happens if I want to return my order? - For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a ZAVVI Gift Voucher any refund will be issued in Gift Vouchers to the same value.
I have lost a Gift Voucher. What do I do? - If you are the recipient of a ZAVVI Gift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us via customer services so that the Gift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.
Risk and Loss - The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission
Fraud - We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.Zavvi.com.
Can I return my Gift Voucher? - Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.
- Multi-buy Offers
This offer applies only to qualifying items listed in the Multi-buy area of this Website.
Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multi-buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.24. Gift with Products Promotions
Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.25. Referral Scheme
Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.
A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).
If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.
For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.
You will receive the applicable credit on your account 3 days after despatch of the Referee's order. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. You will receive your credit in the default currency of the Website.
Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire.
The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.
Subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.
We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term.26. Waste Electrical or Electronic Equipment Regulations
We are pleased to offer all of our customers buying
new electrical items the chance to recycle qualifying old electrical items for free.
- ZBoxSubscription Terms and Conditions
By subscribing to our “ZBox” service, you acknowledge that you agree to our Terms and Conditions.
Stock is subject to availability, you may receive the first “ZBox” in the same month that you place your order. For example, if you subscribe in January, your subscription may begin with the January “ZBox”. If the monthly “ZBox” is not available in the month you place your order, your subscription will start in the subsequent month. The date on which we ship the ZBox will vary from month to month. Please note that on occasion there may be shipping delays and/or product back-orders due to unforeseen issues involving the brand fulfilment process. Any
estimated delivery dates are estimations only and you will not be eligible for a refund due to any unforeseen delays. As soon as your “ZBox” is on its way, you will receive a confirmation email containing a tracking number that allows you to monitor its shipment. You will not be eligible for a refund due to any unforeseen delays. If you change address during the term of your subscription, you can do this via your account and it will take effect the following month.
If you have not changed your address before the following month’s box has been
created then we shall not be liable to you in the event that you fail to receive your “ZBox” and no refund shall be provided. Each subscription is classed as a single sales contract for regular delivery of goods, so you are only entitled to receive a refund if you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “ZBox”. You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “ZBox”, you will not be entitled to a refund.
The above cancellation policy does not affect your statutory rights.
Please see clause 10 above for further information about your right to cancel.
We reserve the right to cancel your subscription at any time as a result of any breach of these Terms. We also reserve the right at our absolute discretion to cancel and/or change the “ZBox” subscription model.27. Promotional Texts
We use your data (e.g. your email address or mobile number if you decide to provide one), or permit our group companies to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by. If you do not want us to use your data in this way, please change the settings in your account or use the other opt-out option provided, for example, in the case of SMS messages, by texting ‘EXIT’ to 88440.
Clicking the 'unsubscribe' link in promotional mails will also ensure that your name is removed from our mailing28. Special Offers & Promotions
Discount codes that are valid across the entire site exclude the following unless stated otherwise;
- Bundle & Special Boxes
- Limited Edition products and collections
- All Sale, Clearance, Outlet Lines
- Can not be used in conjunction with other promotions
Unless expressly stated otherwise, all discount codes/offers are subject to a maximum discount value equivalent to £1 per 1% of discount (e.g. a 10% discount code is capped at a maximum discount of £10, a 20% discount is capped at a maximum discount of £20 etc). From time to time and at our sole discretion, we may increase or decrease this cap for certain promotions.29. Credit
Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.30. Red Carpet
By subscribing to Red Carpet (“Red Carpet”), you agree to be bound by these Terms.
You must be a UK resident with a UK address to be eligible to become a member of the Red Carpet.
Your Membership Benefits
Red Carpet members can benefit from free Standard UK Delivery or a discount equivalent to the Standard UK Delivery fee on any other UK delivery service selected at the checkout (click here to see our UK delivery options) and any other benefits set out in the membership offer in accordance with these Terms.
If we make any benefits, offers or promotions available to you as a member in addition to those set out in your membership offer, these are discretionary and can be withdrawn at any time unless we expressly tell you otherwise.
Your Membership Fees
The upfront membership fee will be as indicated in the joining process and gives you a 12-month membership. The membership fee stated includes VAT.
By subscribing to the Red Carpet Club, you acknowledge that your Membership will be automatically renewed every 12 months and we will submit annual charges using the payment details provided when you first joined without further authorisation from you until you cancel your membership. If you do not wish for your membership to be renewed, please contact customer services to cancel your membership prior to the renewal date or within 14 days after the renewal date in accordance with the paragraph below (Termination of your Membership).
Termination of your Membership
You have a statutory right to change your mind and cancel your membership within 14 days from the date you joined, without giving any reason. If your membership is renewed, you have the same statutory right but the 14-day period runs from the date of renewal. To cancel your membership within the 14-day period, please contact customer services. If you cancel within the 14-day period and neither you or anyone authorised by you to use your account has taken advantage of any membership benefits during the membership period, we will refund the membership fee in full. Otherwise, we may issue you a partial refund based on the use of membership benefits by you or anyone authorised to use your account in your current membership period.
You may cancel your membership at any time but if you cancel after the 14-day period described in the paragraph above, you will not be entitled to a refund.
We reserve the right to cancel your membership at any time if you breach any of these Terms.
- Crowd-Funded Products
When you back a Crowd-Funded Product, you are making a commitment to purchase the Crowd-Funded Product that will only be fulfilled if the minimum number of backings are met for the project during the Project Backing Period. Each Crowd-Funded Product will have its own duration when you can back the Crowd-Funded Product, each a “Project Backing Period.” Once the minimum number of backings is met, your backing becomes an “Order” and your payment is collected at the completion of the Project Backing Period, then the Crowd-Funded Product will be made and ultimately shipped.
You will provide your payment information when you back a Crowd-Funded Product, but you will not be charged at that time. You are only charged if the project reaches the minimum backing goal during the Project Backing Period. The exact amount you back is the amount The Hut Group will collect. If the project has not reached its minimum backing goal during the Project Backing Period, you will not be charged, no funds will be collected, and no money will change hands. Check the main page for the Crowd-Funded Product you backed to see if the minimum commitment goal has been met.
In some cases, we will reserve the charge on your card. The Hut Group and its payment partners may authorize or reserve a charge on your payment method for any amount up to the full backing amount, at any time between your backing and the collection of funds. No payment will be taken before Project Backing Window has ended.
We are currently shipping to all UK & European addresses. Please note we cannot ship to any other country at this time. If you need to make changes to your shipping address after you have purchased, please contact our Customer Care Team via your account.
You can cancel your backing at any time before the completion of the Project Backing Period on 6th of December, 04:59 BST (05:59 CET), by following the standard cancellation process through your account, or contacting our customer service team via your account.
You will be charged on the 6th of December when this Crowd Funded Project has ended. If you need to cancel your order, you must do so within 30 days of the completion of the applicable Project Backing Period by contacting our Customer Service Centre via your account.
You WILL NOT be able to cancel your order after these 30 days.
We reserve the right to revoke your backing at any time in our sole reasonable discretion, including as a result of an actual or suspected violation of these Terms.
If your product arrives damaged due to transit, you may request a return within 30 days of delivery for a replacement or a refund by contacting us via your account. We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. You will be responsible to pay the return shipping costs. All eligible refunds are made to the original form of payment. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact.
If you need to make changes to your order e.g. card details or shipping address, please contact our Customer Care Team via your account.
Please see our site returns policy for more information about returns.